WHAT WE SELL:
Some of the items, like
electronics items, are marred or scratched and can't be sold in stores
but they are perfectly good! Some are refurbished and still work great!
Others are discontinued/closeout and clearance items. Still others, we've
been told, are difficult (and sometimes, impossible) to find. Anything
that is "refurbished" or "marred/scratched" will state so in the description.
SHIPPING TO CONTIGUOUS
UNITED STATES:
Free UPS Ground shipping
for a merchandise total of $50 or more to the 48 contiguous/continental
United States and District of Columbia ONLY (AL, AZ, AR, CA, CO, CT,
DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO,
MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX,
UT, VT, VA, WA, WV, WI, WY).
SHIPPING TO MILITARY
ADDRESSES:
To
support our men and women in uniform, shipping on any merchandise amount
is given FREE to Military APO/FPO addresses (AP, AE, AA, FP).
FREE SHIPPING POLICY/OTHER
SHIPPING:
For orders over $50 to
the 48 contiguous states, the District of Columbia and US and Military
addresses (AP, AE, AA FP) mode of shipment is either UPS Ground or First
Class/Priority Mail ONLY.
Upgrading to air/rush services to anywhere will require full payment
for shipping charges with no discount alloted. We offer the following
UPS Air Services: UPS 3 Day Select®, UPS 2nd Day Air®, UPS Next Day Air
Saver® and UPS Next Day Air® (some services may not be available in all
areas).
UPS Ground
items are shipped out in approximately 3-4 business days. This is
only an approximation and not a guarantee. If you need rush service,
you must select one of the UPS services that will be more expensive,
but will allow you to receive your item sooner.
As stated above,
orders are usually shipped in 3-4 days, but it is also dependent
on availability of stock and warehouse flow, and may take up to 10
business days to ship. We do not ship on weekends or holidays
TAX:
We charge New York State tax at checkout for products
and shipping as required by the state. Tax is configured by zip code.
If you have a question or feel you were over- or undercharged for tax
and you need to have it changed on your order, please write to: info@guitarcore.com and
give your order number, name and address and 5-digit zip code. Your order
will either debited or credited for the appropriate amount.
SHIPPING
TO OTHER US STATES & TERRITORIES:
For Alaska, Hawaii,
Puerto Rico, the Virgin Islands, American Samoa, Guam, the Canal
Zone and the Mariana Islands, shipping is calculated for First
Class/Priority Mail, or you may choose one of the UPS offered
Air Services. Alaska residents may also choose UPS Ground services,
if available. Not all services are available to all areas. If
you choose a service that is not available (such as Next Day
Air Saver®) it will not add a shipping amount to
your order. If this occurs, please choose another shipping method.
INTERNATIONAL
SHIPPING:
We're very sorry, but due to customs
constraints and contractual agreements with foreign distributors, GUITAR
CORE DOES NOT SHIP OUTSIDE THE UNITED STATES AND ITS TERRITORIES. Please
accept our apologies. For a store that may carry some of these items
in your country, please write to: info@guitarcore.com. You
may purchase most
pick items at www.musiciansfriend.com Musician's
Friend ships to all continents, except for Africa. For those of you who
speak German, you can try tonetoys.com ... here's the direct link for
D'Andrea products: www.tonetoys.com
RETURNS:
All items are returnable for exchange or credit
within 30 days except for PICKS (see below**). In order to return an
item, please write to: info@guitarcore.com for
an RA#. (Any item received without an RA# will be sent back to you via
Parcel Post without insurance nor delivery confirmation.) When you write,
you will receive explicit instructions on how to return your items (i.e.,
address, packaging, etc.).
**PLEASE NOTE: No refunds or returns on PICKS; exchanges for incorrect
or damaged merchandise ONLY and reshipment for non-receipt of merchandise
ONLY (latter is pending UPS investigation). Picks may be exchanged
within 30 days for the correct item by contacting us at the above email
address and obtaining an RA#. Picks must be returned with the full
amount of picks in the original packaging, in NEW, UNUSED CONDITION.
ABSOLUTELY NO returns or exchanges on closeout items or samples.
CUSTOM IMPRINTED PICKS:
No returns, refunds, exchanges or redos
on Custom Imprinted Picks under any circumstances. You may email your
instructions to: info@guitarcore.com, but
remember, emails may not be received so to be safe, please try to enter
all your instructions on the order form in the "shipping" portion. Note:
Pick colors may vary from lot to lot. Proofs are upon request. If you
need a proof, your invoice total will be increased by $5 for each proof
submitted to you.
Please Note: Credit cards are charged upon receipt of your custom
imprint order. For
all other orders, cards are charged upon shipment. |
