WHAT WE
SELL:
Some of the items, like
electronics items, are marred or scratched and can't be sold in stores
but they are perfectly good! Some are refurbished and still work great!
Others are discontinued/closeout and clearance items. Still others,
we've been told, are difficult (and sometimes, impossible) to find.
Anything that is "refurbished" or "marred/scratched" will state so in
the description.
SHIPPING TO
CONTIGUOUS UNITED STATES:
Free UPS Ground shipping for
a merchandise total of $50 or more to the 48 contiguous/continental
United States and District of Columbia ONLY (AL, AZ, AR, CA, CO, CT,
DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO,
MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX,
UT, VT, VA, WA, WV, WI, WY).
SHIPPING TO MILITARY
ADDRESSES:
To support our men and women in uniform, shipping on
any merchandise amount is given FREE to Military APO/FPO addresses (AP,
AE, AA, FP).
FREE SHIPPING
POLICY/OTHER SHIPPING:
For orders over $50 to the
48 contiguous states, the District of Columbia and US and Military
addresses (AP, AE, AA FP) mode of shipment is either UPS Ground or
First Class/Priority Mail ONLY.
Upgrading to
air/rush services to anywhere will require full payment for shipping
charges with no discount alloted. We offer the following UPS Air
Services: UPS 3 Day Select®, UPS 2nd Day Air®, UPS Next Day Air Saver®
and UPS Next Day Air® (some services may not be available in all
areas).
UPS Ground items are shipped out in approximately 3-4 business days.
This is only an approximation and not a guarantee. If you need rush
service, you must select one of the UPS services that will be more
expensive, but will allow you to receive your item sooner.
As stated above, orders are
usually shipped in 3-4 days, but it is also dependent on availability
of stock and warehouse flow, and may take up to 10 business days to
ship. We do not ship on weekends or
holidays
TAX:
We charge New York State tax at checkout for products
and shipping as required by the state. Tax is configured by zip code.
If you have a question or feel you were over- or undercharged for tax
and you need to have it changed on your order, please write to:
info@guitarcore.com and give your order number, name and address and
5-digit zip code. Your order will either debited or credited for the
appropriate amount.
SHIPPING TO OTHER US STATES &
TERRITORIES:
For
Alaska, Hawaii, Puerto Rico, the Virgin Islands, American Samoa, Guam,
the Canal Zone and the Mariana Islands, shipping is calculated for
First Class/Priority Mail, or you may choose one of the UPS offered Air
Services. Alaska residents may also choose UPS Ground services, if
available. Not all services are available to all areas. If you choose a
service that is not available (such as Next Day Air Saver®) it
will not add a shipping amount to your order. If this occurs, please
choose another shipping
method. INTERNATIONAL SHIPPING:
We're very sorry, but due to customs constraints and
contractual agreements with foreign distributors, GUITAR CORE DOES NOT
SHIP OUTSIDE THE UNITED STATES AND ITS TERRITORIES. Please accept our
apologies. For a store that may carry some of these items in your
country, please write to: info@guitarcore.com. You may
purchase most pick items at
www.musiciansfriend.com Musician's Friend ships many different places. For
those of you who speak German, you can try tonetoys.com ... here's the
direct link for D'Andrea products: www.tonetoys.com. Note about International
Credit Cards: All orders placed from non-USA IP addresses or paid for
with International Credit Cards must have the amount on the charge
cleared (usually 4 business days) before any product will be
shipped.
RETURNS:
All items are returnable for exchange or
credit within 30 days except for PICKS (see below**). In order to
return an item, please write to: info@guitarcore.com
for an RA#. (Any
item received without an RA# will be sent back to you via Parcel Post
without insurance nor delivery confirmation.) When you write, you will
receive explicit instructions on how to return your items (i.e.,
address, packaging, etc.).
**PLEASE NOTE: No refunds or returns on PICKS;
exchanges for incorrect or damaged merchandise ONLY and reshipment for
non-receipt of merchandise ONLY (latter is pending UPS
investigation). Picks may be exchanged within 30
days for the correct item by contacting us at the above email address
and obtaining an RA#. Picks must be returned with the
full amount of picks in the original packaging, in NEW, UNUSED
CONDITION. ABSOLUTELY NO returns or exchanges on closeout items or
samples.
CUSTOM IMPRINTED PICKS:
No returns, refunds,
exchanges or redos on Custom Imprinted Picks under any circumstances.
You may email your instructions to: info@guitarcore.com, but remember, emails may not be received so to be
safe, please try to enter all your instructions on the order form in
the "shipping" portion. Note: Pick colors may vary from lot to lot.
Proofs are upon request. If you need a proof, your invoice total will
be increased by $5 for each proof submitted to you.
Please Note: Credit cards are
charged upon receipt of your custom imprint
order. For all other orders, cards are charged upon
shipment. |
